“Bring me solutions, not problems.” Many well-meaning managers have said it, intending to keep employees from simply complaining about work issues. But employees can take it to mean they should cover up an issue if they don’t have a way to fix it. So it’s better to tell your team to bring you problem statements. […]
February 19, 2018
Interview for the Write Blog: Authority Writer & Content Strategist Austin
Today for the Write Blog, we interviewed one of our full-time writers, Austin. Austin first began his career as a pro writer when he left his hometown of Los Angeles, California to travel the world and document his experiences along the way. He has toured with rock bands in Europe, written technical documentation for Australian […]
Interview for the Write Blog: Copywriter & Content Strategist Diana
Today for the Write Blog, we interviewed one of our full-time writers, Diana. Diana is a journalism graduate, award-winning filmmaker and online content specialist. She dedicates her work to crafting content that connects people with stories and ideas that matter. When she’s away from the laptop, you can find her navigating through South America’s mountain […]
The CEO of Merck on Race, Leadership, and High Drug Prices
Kenneth Frazier, the CEO of the pharmaceutical company known as MSD outside of North America, discusses his upbringing and how it influences his leadership as chief executive. He is one of the few African-American CEOs in the Fortune 500, and shot to prominence after resigning from a council advising the Trump White House. Frazier discusses […]
InsideLocal Webinar – Multi-Location Businesses: How to Optimize for Local Search at Scale
Local SEO can be tricky just for a single local business with one location, but for those with numerous locations across the nation, the same playbook just doesn’t apply. Knowing how to structure your corporate site to accommodate pages for multiple locations, and then working out how to boost their SEO individually, brings with it […]
The 4 Dimensions of Digital Trust, Charted Across 42 Countries
Fanatic Studio/Getty Images The year 2018 is barely underway and, already, digital trust initiatives have captured headlines. Facebook’s Mark Zuckerberg has said his platform will de-prioritize third-party publisher content to keep users focused on more “meaningful” posts from family and friends. Google has led off the new year by blocking websites that mask their country […]
The Parts of Customer Service That Should Never Be Automated
pop jop/Getty Images In Pixar’s WALL-E, oversized humans recline on levitating barcaloungers and are dressed, primped, polished, and served, entirely by robots. Fiction? Maybe not, at least according to a wave of media coverage pointing to a dizzying array of service innovations on the horizon. Look no further than the public debut of Amazon Go, […]
What to Put in a Freelance Writer Contract
There’s one thing that all new writers need: a freelance writer contract. A contract isn’t just for large corporations; it’s put into place to protect both you and your client. Let’s look at why all freelance writers need to have a contract and what clauses must be included in it. Why You Need a Freelance […]
Getting People to Do What You Want in 6 Minutes or Less
In many businesses, a fair amount of commercial and professional success hinges on what people think of you. What does it take to land that big sale, or score that major account? Usually, it has as much to do with making a strong connection as it does with providing a quality product or service. And […]
How to Battle Office FOMO
Swapping weekend stories with work friends is a good investment in your social game. Then again, you might think twice when you hear the boss praising an employee who spent that time finishing an amazing PowerPoint presentation — or when you learn that a co-worker used their Twitter account to attract fifty new customers. A […]
To Handle Increased Stress, Build Your Resilience
bettmann/Getty Images Wherever you live or work, stress is on the rise. According to the International Labour Organization, workers in developed and developing countries are facing increasing strain at work. The onslaught of mounting stressors include global challenges, such as climate change, terrorism, and political turmoil – as well as personal and professional challenges, such […]
We Read 9 Self-Help Books So You Don’t Have To
This summer, I decided to really give the whole “be-present-in-the-moment” thing a shot. I wanted to take this seriously, so I decided to check out a couple self-help books dedicated to the idea of “living in the now.” And here’s the thing: some of the ideas, I could really, really get behind. But others didn’t […]
Episode 4: Learning to Laugh at Yourself
The Science of Happiness Learn research-tested strategies for a happier, more meaningful life, drawing on the science of compassion, gratitude, mindfulness, and awe. Hosted by GGSC Director Dacher Keltner. Co-produced by the GGSC and PRI. All Episodes